Vehicle Purchase & Build Policy
DriveMatrix Solutions operates with complete technical transparency. Our purchase, build, and repair policies establish explicit guidelines for vehicle transactions, workshop intake, milestone approvals, and delivery expectations.
Secured upon authorized deposit receipt
Full mechanical & chassis audit
Itemized stage approvals required
Technical precision over rushed dates
Vehicle Inquiries & Availability
All vehicle listings on our showroom platform represent either available inventory or illustrative sample builds demonstrating our transformation capabilities. Inquiries are processed in the order received.
- Submitting an inquiry does not hold or reserve a vehicle without an authorized deposit agreement.
- Inventory availability is confirmed directly by our technical advisors within one business day.
- Sample inventory specifications reflect benchmark standards; exact components are verified prior to sale.
Deposit Structure & Hold Terms
A committed deposit secures a designated vehicle or schedules dedicated workshop bays for custom transformations and major mechanical projects.
- Standard vehicle hold deposits reserve inventory for a strict 7 calendar day inspection window.
- Custom build deposits cover initial technical teardown, component sourcing, and build queue allocation.
- Deposits applied toward vehicle purchases become non-refundable once final purchase documentation is executed.
Vehicle Condition & Disclosures
Every vehicle sold or transformed by DriveMatrix Solutions undergoes thorough multi-point mechanical inspection with documented diagnostic readouts.
- Comprehensive inspection reports, dyno sheets (where applicable), and build sheets are provided.
- Pre-existing cosmetic imperfections, previous modifications, or wear items are fully documented in writing.
- Buyers are encouraged to conduct an independent pre-purchase inspection on-site during business hours.
Customer-Supplied Vehicles
For custom transformation projects and performance upgrades performed on client-owned chassis, specific baseline verification is required.
- A formal intake inspection verifies chassis integrity, VIN matching, and structural readiness prior to work.
- Pre-existing electrical or mechanical faults discovered during intake require written remediation approval.
- Owners must provide valid proof of ownership and current registration prior to workshop intake.
Custom Work Approval Stages
Transformation builds proceed strictly through gated technical milestones to maintain total transparency and alignment on every modification.
- Stage 1: Design engineering, rendering validation, and part sourcing approval.
- Stage 2: Fabrication, powertrain integration, and suspension fitment check.
- Stage 3: Wiring, calibration, tuning runs, and final road compliance sign-off.
Repair & Upgrade Authorization
We execute automotive repair, tuning, and upgrade procedures only after itemized written authorization has been submitted by the customer.
- No supplemental mechanical work or part replacement is performed without advance digital approval.
- Replaced components are retained and available for customer inspection upon request at pickup.
- All calibrations and performance software updates are logged to your permanent vehicle record.
Estimated Timelines & Parts Availability
Project timelines are realistic estimates determined by technical scope, machining precision, and specialty parts availability.
- Timelines are good-faith engineering estimates and are not rigid guaranteed delivery dates.
- Supply chain lead times on bespoke fabrication parts or custom wheels may adjust final delivery windows.
- Clients receive bi-weekly progress updates with photo documentation directly from their build technician.
Customer Responsibilities & Pickup
Smooth completion and handoff rely on timely communication, scheduled handovers, and prompt settlement upon project sign-off.
- Completed vehicles must be collected within 5 business days of written notice of completion.
- Final balance must be cleared via certified funds or approved bank transfer prior to vehicle release.
- Owners are responsible for arranging updated insurance coverage prior to driving off our premises.
Need Clarification on a Specific Build or Purchase?
Our lead technicians and project advisors are available Monday through Saturday at our Motor City facility to review purchase terms, custom scopes, and component schedules.
Cancellation & Refund Policy
Clear guidelines covering vehicle deposits, routine service bookings, ongoing custom transformations, and payment return procedures. We believe clear commitments protect both the client and the build.
Standard Hold Window
48 HOURS
Full deposit return for inventory reservations
Settlement Timeline
5-10 DAYS
Electronic refund processing timeframe
Milestone Protection
ITEMIZED
Clear shop receipts on all custom fabrication
1. Order & Service Cancellation
Standard inventory holds, diagnostic bookings, and routine maintenance appointments can be cancelled under standard advance notice conditions.
- Vehicle hold reservations cancelled within 48 hours of booking receive a full deposit return.
- Routine repair and standard upgrade service bookings may be cancelled up to 24 hours prior to the scheduled intake time at no penalty.
- Late cancellations or no-shows for scheduled bay time may incur a standard $75 bench fee deduction from any pre-authorized fee.
2. Deposit Terms & Conditions
Deposits ensure allocated shop bay time, specialized technician dedication, and component allocation for your vehicle build.
- Initial consultation and general inspection deposits are 100% refundable if cancelled at least 48 hours in advance.
- Vehicle purchase deposits are held in a secure escrow ledger and are fully refundable prior to the signing of final bill of sale paperwork.
- Special-order part deposits covering third-party components (e.g., custom forged wheels, bespoke aero kits) are subject to the manufacturer return policy minus freight handling.
3. Custom Work In-Progress Policy
Full vehicle transformations and custom fabrication projects operate under progressive milestone approvals.
- If a custom build project is halted by the client, billable labor completed up to the written notice timestamp is non-refundable.
- Materials and components already modified, welded, painted, or tailored specifically for the vehicle chassis cannot be refunded.
- Any unworked inventory parts and unspent labor retainers are calculated transparently and credited or refunded immediately.
4. Processing Timelines & Methods
All approved refunds are settled directly back to the original method of payment to ensure financial security.
- Written cancellation requests are acknowledged and logged within 24 business hours of receipt.
- Credit card and electronic merchant refunds settle within 5 to 10 standard business days depending on your banking institution.
- Direct wire, bank transfer, or cashier check reimbursements are issued every Friday via certified bank delivery.
Need Clarification or Ready to Submit a Request?
Every policy inquiry or cancellation request is processed directly by our service management desk. Contact us with your work order number, vehicle VIN, or booking reference.