Privacy Policy
This policy outlines how DriveMatrix Solutions handles information gathered through inquiry forms, consultation requests, and service submissions. We respect your technical and personal data with complete transparency.
1. Information We Collect
We only collect information directly submitted by you through our online inquiry, custom build, and repair service request forms.
- Contact Details: Full name, email address, phone number, and physical service location if required.
- Vehicle Information: Make, model, year, VIN (when provided), current mileage, and mechanical specifications.
- Project Details: Custom build ideas, performance upgrade goals, repair symptoms, timeline preferences, and reference images or documents.
- Transaction Records: Communication history, estimate requests, deposit confirmation details, and approved work orders.
2. How We Use Your Information
Your information is used strictly to evaluate vehicle projects, prepare exact mechanical estimates, and execute your requested automotive work.
- Preparing comprehensive quotes and feasibility assessments for custom vehicle builds or service repairs.
- Direct correspondence regarding parts sourcing, scheduling, milestone updates, and vehicle delivery.
- Processing administrative records, work authorizations, invoices, and deposit documentation.
- Maintaining accurate internal vehicle build logs and service records for warranty and technical reference.
3. Data Storage & Security
We implement disciplined digital safeguards and encrypted storage to protect your personal and vehicle records from unauthorized access.
- Restricted Access: Technical and customer records are accessible solely by authorized shop personnel handling your project.
- Encrypted Transmission: All form submissions on drivematrix.com are transmitted over secure, encrypted SSL/TLS protocols.
- No Data Brokering: We do not sell, rent, trade, or monetize your contact details or vehicle records to any third-party marketing services.
- Retention Limits: Information is retained only as long as necessary to complete vehicle projects and fulfill regulatory tax and mechanical record obligations.
4. Reviewing & Updating Your Data
You maintain full control over the personal information submitted to DriveMatrix Solutions.
- Request a copy of the personal and vehicle specifications currently stored in our shop database.
- Update or correct outdated phone numbers, email addresses, or vehicle details at any time.
- Request deletion of prior inquiry records once active projects, warranties, and legal retention terms conclude.
Honest Workshop Standards
DriveMatrix Solutions does not engage in covert telemetry tracking, behavioral ad networks, or background profiling. Form information is exclusively used by technicians and project coordinators to execute vehicle work.